Ayuda
Ayuda

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Our help portal is packed with useful information from FAQs to helpful articles.


Please allow some extra response time since all teams are working remote. Stay safe!

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    5287 reviews
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    B-Corp certified

    Good news, it’s a climate compensated shipping

    We offer free world wide climate compensated delivery with tracking for all orders over €30, on most items. On orders under €30, the cost is €4 to cover admin and labour.

    This is except A Good Toilet Paper to The UK, United States and Australia, due to higher shipping costs.

    Track your order

     

    What’s the time of delivery?

    Our time of delivery is usually between 2-7 business days, but depending on your location our delivery time can extend to 5-12 business days. We also sustain an express shipping solution where delivery is 2 business days world wide. 

    You can trace your parcel by accessing your account, or by contacting our customer support team through the chat function on our site. Keep in mind it may take up to 48 hours to trace a parcel after it has been dispatched from our warehouse.

    If your order includes an item that is a preorder item, your entire order will ship with the preorder item when that item is ready. 

    If your order includes an item that is a personalised item, your entire order will be delayed 1-3 business days. 

    What's the minimum order value?

    We don't have a minimum order value. No delivery charge will be applied if €30 or above. If your order value is less than that it's fine but we have to cover for an administration fee and external costs which is €4. 

    * This is except A Good Toilet Paper to The UK, United States and Australia, due to higher shipping costs.

    Do you offer express delivery?

    We offer express delivery for a €5 charge to most locations worldwide. You may choose express delivery in the final step in completing the order. If you choose express delivery with DHL Express, your order will be with you within 24-28 hours after the parcel has been dispatched from our warehouse. Over €50 we cover that cost.

    Region Standard
    With tracking
    Express
    With tracking
    Europe 4-7 days 1-2 days
    Asia 6-10 days 2-3 days
    USA 4-9 days 1-2 days
    Canada 5-9 days 2-3 days
    Australia 6-12 days 3 days

     

    This is except A Good Toilet Paper to The UK, United States and Australia, due to higher shipping costs.

    Are all your products in stock?

    In normal circumstances, all the products displayed on our site are in stock, except for preorder items.

    Should we experience unusually large orders in short duration for certain products, our systems may be temporarily out of sync. If that is ever the case we will contact you immediately so that you can change your order or cancel the order with no charge.

    How do we calculate the climate neutral shipping?

    Calculation of CO2 emissions is based on the shipment’s weight, distance travelled how the transports been made. Shipment data is extracted from our systems and processed with emission parameters. The methodology follows the guiding principles of the Greenhouse Gas Protocoll och World Economic Forums Guidelines for consigment-level Carbon reports.

    shipping information

    Latest reports

    Our latest reports can be found here from DHL. Via Asendia all is compensated.

    Who do you ship with?

    We use a broad network of transporters to best serve you as a customer. We work daily with redefining and improving transporter pick. Therefor, is below list not exact science:

    • Asendia for smaller packages, traceable via the postal system Europe and Asia
    • Royal Mail, UK
    • La Poste, France
    • Poste, Italy
    • GLS, Europe
    • DPD, Baltics
    • Schenker, Sweden
    • Deutsche Post, Europe and some areas in Asia
    • DHL Express for Express and larger packages world wide. DHLs climate neutral solution is called GoGreen and Asendia is named 100% carbon neutral. For both, we pay extra per KG.

    All solutions are verified by Verified Carbon Standard.

    Walking the extra mile - we plant trees

    To ensure that we are a climate-positive company we partnered with WeForest to plant extra for each order and shipment made. Read more about that here.

    A Good Company supports Weforest

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