We want you to have an awesome experience with us, and our ambition is to make products that you will love to use.
However, in case you don’t find your product to your liking, we’re not going to play any games with you. Our first-time purchase money-back guarantee makes shopping with us worry-free.
To use our money-back guarantee, notify our customer service team and tell us why the product wasn't a fit for you, and we’ll get you a refund, no return necessary. We will only ask that you try it out for at least two weeks to give it a fair shot.
Our guarantee is valid for first-time purchases, and redeemable up to 30 days after the purchase date. Note that the guarantee isn’t valid for multiple items of the same category, in which case your products may be applicable for a return.
Our decision to not offer free returns is based on our genuine concern for the environment.
Online commerce has grown rapidly in the past few years, and offers a convenient way for many people to access a range of products. However, an estimated 40% of e-commerce shipments are made up of returns that are often destroyed upon returning to warehouses, to a cost of an estimated $31. 5 billion a year in the U.S. alone.
We and many others believe this is wasteful, and we rather focus on making high-quality products that our customers want to keep. In the case you want to make a return, we have ensured that the return shipment is climate compensated, and thus we charge for the shipment.