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Our help portal is packed with useful information from FAQs to helpful articles.
Happy to help! Shipping to the UK is delayed due to Covid-19. Please allow a few extra days!
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The Natural Pencil Factory employs an environmentally friendly and resource-efficient closed-loop manufacturing process, which means that the factory produces no waste products or wastewater.
All materials for the pens are sourced either from recycling (plastics or biomass) or are renewable raw materials from the Taiwan region, such as meadow grass that grows just adjacent to the factory.
The water used in the production process stems from the water naturally occurring in the meadow grass, and it’s continuously reconditioned so that the factory doesn’t have to use additional water from the public water supply.
At a glance:
Detailed information:
If the product is on pre-order the below delivery dates do not apply.
Due to the Covid-19 disease outbreak, costs for shipping larger goods have increased dramatically.
Free shipping may not apply in your country. Exact shipping cost will be calculated at checkout.
All shipments are climate compensated and sent in our Cradle to Cradle certified Stone Paper Packaging.
If you are adding a monogram or logo add 2-3 business days to the delivery estimate. May be impacted by bank holidays.
However, in case you don’t find your product to your liking, we’re not going to play any games with you. Our first-time purchase money-back guarantee makes shopping with us worry-free.
To use our money-back guarantee, notify our customer service team and tell us why the product wasn't a fit for you, and we’ll get you a refund, no return necessary. We will only ask that you try it out for at least two weeks to give it a fair shot. Money back is not valid for personalised items.
Read terms here.
For every purchase you make, we donate 4% to A Good Foundation. A Good Foundation works with communities across the globe to create a positive impact through different sustainable initiatives.
The long-term aim is to eradicate mindless consumption and help people make more conscious decisions. We do this through educational outreach, community support and environmental efforts like planting trees.
We operate on a bold promise with a 100% no fee model, meaning all donations go straight to the cause.
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B-Corp certified
