Speak up and help us fight misconduct
Our commitment
agood is committed to maintaining an ethical, inclusive, and transparent workplace. We encourage employees, suppliers, and other stakeholders to raise concerns about behaviour that may be inconsistent with our Code of Conduct, values, or applicable laws.
Raising a concern helps us improve, prevent harm, and do better.
What can you report?
You can raise a concern about anything that doesn’t align with our values, including:
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Unfair treatment or workplace issues
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Discrimination, harassment, or unethical behaviour
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Breaches of our Code of Conduct
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Legal or regulatory concerns
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Environmental or social impacts linked to our business or partners
How to raise a concern
Choose the option that feels right for you:
Email us (for general concerns)
Use this option if your concern relates to:
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Workplace issues or dissatisfaction
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Day‑to‑day operational questions
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Situations where you feel comfortable contacting us directly
TrustPoint (for serious concerns)
Use TrustPoint if:
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Your concern involves serious misconduct or legal violations
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You prefer to report anonymously (where possible)
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You feel uncomfortable raising the issue internally
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The concern involves management or sensitive matters
Your report will be handled confidentially and shared only with those who need to know.
Our approach
We aim to handle concerns in a fair and timely way. Depending on the situation, this may include:
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Dialogue or mediation
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Changes to processes or ways of working
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Training or guidance
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Corrective or disciplinary action
We also use what we learn to improve how we operate.
Who can use this
Anyone connected to our business can raise a concern:
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Employees
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Suppliers and partners
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Customers and external stakeholders
Why this matters
Speaking up is an important part of how we operate as a responsible business. It helps us identify risks, protect people, and strengthen trust across our value chain.
Speak-up Handling Pledge
For every concern raised, agood commits to:
- Treat all disclosures seriously, fairly, and consistently
- Acknowledge reports in a timely manner
- Provide support where appropriate
- Protect the concern raiser from retaliation
- Respect and document confidentiality requests
- Keep the concern raiser informed of progress
- Allow representation at meetings
- Ensure fair and proportionate outcomes
- Use insights from cases to support continuous improvement